Frequently Asked Questions
Everything you need to know about your musical journey with Hop 2 It Music.
How long will it take for my instrument to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Premium instruments undergo a 24-hour inspection period before dispatch to ensure they arrive in perfect playing condition.
What is your return policy for musical instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund, minus shipping costs. Please note that items like reeds, mouthpieces, and earplugs are non-returnable for hygiene reasons.
Do you offer financing options for high-end gear?
Yes, we partner with specialized providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR or low-interest installments.
Are the instruments setup and tuned before shipping?
Every guitar and orchestral string instrument receives a professional setup by our in-house technicians. While we ship them detuned to prevent tension damage during transit, they are ready to play after a quick tuning upon arrival.
What happens if my item arrives damaged?
Please inspect your package immediately upon delivery. If there is any damage, contact our support team within 48 hours with photos of the packaging and the product so we can initiate a priority replacement or repair.
Do all products come with a manufacturer warranty?
Yes, all new instruments and equipment sold through Hop 2 It Music include the full manufacturer's warranty. We also provide an additional 1-year store warranty on craftsmanship for all stringed instruments.